How to identify Network Status of your TrackSo IoT Gateway

Method-1 Remotely via SMS for SIM Based Devices

Note : Only valid for following Model No.s :WT-800, WT805 ,WT-810, WT-820

If your data logger is not able to send data to the portal or the unit is showing status as OFF <timestamp>, please send the following SMS to the phone number of the SIM card inserted in the Data Logger and identify the reason for the OFF status as per all the possible use cases below:

*2222#<Stat.gsm>
(Command is Case Sensitive)

Note: Kindly enable SMS delivery report before sending the SMS Command

Identify device phone number and sms *2222#<Stat.gsm>

Identify device phone number and send following sms on that
*2222#<Stat.gsm>

Now click on the applicable scenario which occurs for your situation.

SMS Not delivered

Possible device status
1. Not Powered ON
2. SIM card Issue. For Example
A: Number incorrect
B: Not inserted correctly
C: Simcard not Activated

Possible solution
1. Check Power Supply
2. Check if Sim card is properly inserted or if it is blocked by the service provider.
A:Verifying network status using LED Status wil help in this case.

SMS delivered but no response

Possible device status
1. Powered ON but main balance/internet network not available

Possible solution
1. Recharge account with
a. minimum INR 10 main balance and Validity plan
b. basic 2G/3G/4G internet data & SMS plan

SMS Delivered & Response Received

Possible device status
1. Powered ON
2. GPRS – NC & PIP- NC

Issue & possible solution
1. No Internet available from network. Kindly set APN by sending below message.

*2222#<Cfg.ip:RMODE=”3″,APN=”airtelgprs.com”,USER=””,PSWD=””,PRI-SSL=”0,0″ >

NOTE: Only Replace airtelgpprs.com with the APN of your SIM network

SMS Delivered & Response Received

Case-1

Possible device status:
1. Powered ON
2. GPRS – CONT & PIP- NC

Issue & possible solution
1. Kindly recharge in your SIM card with a basic internet pack ( Internet+ Validity pack)

Case-2

Possible device status
1. Powered ON & Connected to Portal

Issue & possible solution
1. Slave (jnverter/meter/wms) is not connected to logger properly

2. Settings of Slave devices (inverter/meter/wms) are not complete. Refer installation guide at https://trackso.page.link/installation to complete settings

Method-2 Via LED Status

LED Light Status	Error Details	Possible Solution
GSM LED Flashing (ON for 100ms & OFF for 100ms)	No Sim Card Sim card inserted in wrong way	The SIM card has not been inserted correctly.
GSM Flashing (ON for 500ms & OFF for 500ms)	No Coverage	No GSM network coverage Or signal is too weak Check antenna
Power LED Flashing constantly	Insufficient voltage or current input	Check Power Source or Replace adapter/power supply
GSM Flashing 5 times	GPRS Sending data on platform (No Error)	No Error
TX & RX Blink	data transmission in RS485 port	No Error

To understand the LED Patterns in more details you can also view the following video- https://www.youtube.com/watch?v=d9Iwqba09CM