There is a Quick Installation Guide that comes with every package. It contains all the prerequisites. You can refer to the same Quick Installation Guide here: https://trackso.page.link/installation

Yes, you can choose to disconnect an existing device from one system and connect it to another system. This change will come with a small reconfiguration fee and change in subscription fee, case to case basis.

A ‘SUMMARY’ unit is a unit that contains the aggregated data of all the inverters and weather station to provide you with plant level analysis. This unit contains plant level energy production, instantaneous power production, solar irradiation and performance ratio values of your solar PV plant

We use the following formula to calculate the Performance Ratio: (Output Active Power [kWp] * 1000 [W/m2])/(Plant Capacity [kWp] * Solar Irradiation [W/m2])

Your data will be stored with us for as long as your SaaS license is active. Post that, we keep your data in achived form for another 90 days in case you wish to request the same from us.

Following is the list of most common parameters that can be monitored. However, we do not restrict any parameter from the slaves. We can pick up any parameter that you wish to monitor until the limit does not cross your SaaS license limitations:
1. Voltage, Current, Power and Energy on AC and DC sides
2. Frequency, Power Factor
3. Inverter Status
4. Fault Status
5. Runtime of the solar PV inverter
6. Temperature [ambient, solar module, inverter etc.]
7. Solar Irradiation

If you have forgotten your password, go to the login page and click on the “Forgot your password?” link. A “Recover Password” window appears where you have to enter the e-mail address used for registration or provided during purchase. After submitting, you will get an email with further instructions to reset your password.

TrackSo gateways all available in different models different connectivity method. Kindly check the IoT Gateway Datasheet to verify the connectivity type available in your gateway. Datasheets- https://trackso.in/datasheets/

Yes, we can support any third party data logger/gateway which can be configured to send data on TrackSo IoT/Solar platform.

It can be powered using 12-24v DC supply. A 12V – 2A wall power adapter is supplied in the package with every IoT Gateway for you to initate the usage.

However, you can choose to use any other 12V – 24V DC power supply. If any additional input protection is requied, then you can install the necessary equipments as per your requirement.

TrackSo provides multiple IoT gateways,each having different capacity ranging from 1- 32 devices (MODBUS slaves). Datasheets- https://trackso.in/datasheets/

TrackSo IoT gateways come with a 1-year warranty which covers manufacturing defects and any issue apart from the following:
1. Lightning damage
2. Incorrect power supply (overvoltage)
3. Physical damage

The standard warranty document is available here: https://trackso.in/trackso-iot-gateways-warranty/

The amount of data exchanged on the GPRS network varies depending on the configuration. However, the average consumption is around 50MB/month/slave for a data sending frequency of 10 mins. For example, if you’ve connected 4 slaves to the TrackSo IoT Gateway, it will consume around 200MB/month internet data.

Yes, provided they communicate on the same protocol i.e. MODBUS RTU or MODBUS TCP as per your logger model. Mandatory Requirment: Each inverter in a MODBUS network should have same baud rate but different MODBUS ID (address).

For a list of compatible inverters, please visit: https://trackso.in/trackso-compatible-inverters-vfds-meters-remote-monitoring/

The data backup varies on IoT gateway model, amount of data to be collected and the frequency. The average backup time ranges from 3 to 4 months. Check more on logger specifications here:https://trackso.in/datasheets/