Support Executive

Location: Delhi/NCR
Job Type: Full-Time
Experience Level: Entry-Level
Salary: ₹20,000 – ₹25,000 per month: with performance-based increments after the 6-month probation period.
Location: Vikaspuri, Delhi

Are you a B.Tech graduate or an IoT enthusiast with experience in communication protocols and technical support? Join our team as a Support Executive to grow your career in a dynamic work environment.

About TrackSo

TrackSo is an IoT based SaaS product of Free Spirits Green Labs Pvt. Ltd. TrackSo monitors & manages energy assets to provide you with optimised information, hence allowing you to derive key business outcomes

Key Responsibilities

• Provide remote support to customers, primarily through calls (80% of the time).
• Create datalogger drivers and set up new sites on the IoT platform as per client requirements.
• Handle customer support calls to resolve technical issues effectively.

Qualifications

• Preferred: B.Tech graduates in relevant fields.
• Candidates with strong knowledge and hands-on experience in PLC, Modbus Communication, and TCP/IP Protocol are also welcome to apply.

Technical Skills

• Modbus Communication: Understanding its functionality and operations.
• MQTT Protocol: Practical knowledge of how it works.
• TCP/IP Protocol: Familiarity with data communication protocols.
• PLC and SCADA Systems: Knowledge of programming logic controllers and supervisory systems is preferred.

Soft Skills

• Interpersonal communication skills.
• Proficiency in English communication.