How to Debug Webdyn
If your data logger is not able to send data to the portal or the unit is showing status as OFF <timestamp> on the platform, please send the following SMS’s to the phone number of the SIM card inserted in the Data Logger and identify the reason for the OFF status accordingly:
Note: Kindly enable SMS delivery report before sending the SMS Command
SMS Commands for WebdynModbus Debugging :
| SMS command | Use Case | Response |
|---|---|---|
| status | Requests information on the current configuration of the unit: | Unit type: WebdynModBus Unit identifier (prefixID) Software version Connection mode (GPRS or LAN) Information on the APN configured SIM card identifier GSM signal strength (RSSI) Information on the Ethernet interface (IP, router, DNS, etc.) Information on the remote FTP server |
| diag | Requests diagnostics on the unit interfaces: | WAN: status of the WAN connection (OK or ERR) FTP: status of the connection to the FTP server (OK or ERR) NTP: NTP synchronisation status (OK or ERR) WS: status of Web Services (OK or ERR) MODBUS: status of the Modbus link (OK or ERR) |
Now click on the applicable scenario which occurs for your situation.
| SMS status | Possible Issue and Solution |
|---|---|
| SMS NOT delivered | Possible device status: -Not Powered ON -SIM card with the given phone number Is not present in the data logger Possible solution: Check Power Supply Check if Sim card is properly inserted or if it is blocked by the service provider |
| SMS delivered but no response | Possible device status: 1. Powered ON but main balance/internet network not available Possible solution 1. Recharge account with a. minimum INR 10 main balance b. basic 2G/3G/4G internet data plan |